Return and Replacement Policy

At Exxact Sports, your satisfaction is our top priority. If you are not happy with your purchase, we offer a hassle-free return and replacement process.

Please review our policy below to ensure you qualify.

Return Eligibility

  • You have 30 days from the date of delivery to return or exchange your product.
  • To be eligible for a return or exchange, the product must be:
    • Unwashed, unworn, and without any damage.
    • The item must be in its original packaging and with all tags intact.
  • Items returned with signs of wear, dirt, detergent smells, or deodorant marks will not be accepted. Such items may either be returned to you or subject to a restocking fee based on their condition.

Defective or Incorrect Products

  • If you receive a defective product or the wrong item, you must notify us within 7 days of receipt.
  • We will provide a prepaid shipping label for returning defective or wrong items at no cost to you.
  • Once you ship out the defective or wrong product, we will send out a replacement as soon as possible.
  • We will cover the return shipping costs for defective or incorrect items.
  • For exchanges, the customer is responsible for the return shipping label to our warehouse in Hillsborough Township, New Jersey, USA.
  • Please note that original shipping fees are non-refundable, except in cases of defective products or shipping errors.

Process for Return and Exchange

  • To begin a return or exchange, please email us at Sales@exxactsports.com. Provide your order number along with the reason it's returned or replaced.
  • Each customer is eligible for one exchange per order. No more exchanges will be approved after the initial exchange, and any additional requests will not be eligible for a refund.
  • Refunds will be issued for the product price of the original order, excluding shipping fees. Refunds may take 7-10 business days to show in your account when we receive and approve the returned items.
  • Once your returned product is received and inspected, we will ship out your exchange. Your replacement product's delivery time may vary depending on your location.

Non-Returnable Items:

Certain items are not eligible for returns due to hygiene and safety reasons. These include:

  • Bodybuilding Posing Trunks
  • Customized or Personalized Items

We do not accept returns or exchanges on customized apparel or equipment. Name/Number and Color/Logo customization is unique to the buyer. If you have a problem with the design or quality of an item, please contact us and we will do our best to make things right.

If you have any questions or need assistance with your return or exchange, don’t hesitate to reach out to us at Sales@exxactsports.com.